Terms & Conditions

These Terms & Conditions form an agreement between you and us when you open an account, use our website or take part in any game, promotion or other service we make available. Please read them carefully before registering and keep a copy for your records. By creating an account or continuing to use our services, you confirm that you understand and accept these terms, together with any specific terms shown for a game, payment method or promotion.

You must follow these terms whenever you use your account. If a specific promotion or product has additional terms, those terms apply to the relevant activity as well as these general terms. If there is a conflict, the specific terms will normally apply only to the promotion, game or service they describe.

We may change these terms when needed to reflect changes to our services, legal requirements, security controls or the way our products operate. We will make the updated version available on the site and show the date from which it applies. Where a change materially affects your rights or obligations, we will take reasonable steps to notify you through your account or another suitable method.

If you do not accept an updated term, you should stop using your account and contact us about closure. Continuing to use the account after the effective date means you accept the updated terms. We hold a gaming licence and may verify accounts to meet our legal, regulatory and security obligations.

You may open and use an account only if you are at least 18 years old and are a resident of the United Kingdom. We do not permit anyone under 18 to register, deposit, play or claim a promotion. We may ask for proof of age at any stage, including after registration. If you cannot show that you meet the age requirement, access to your account may be suspended while we complete checks.

You must register one personal account in your own name. One account per person is allowed. You must not open an account for someone else, allow another person to use your account, or create more than one account to obtain a payment, bonus or other advantage. Accounts connected to the same person, payment method, device or household may be checked where we need to establish whether this rule has been followed.

Information you provide

Your registration details must be accurate, complete and kept up to date. This includes your name, date of birth, residential address, email address and payment information. You must tell us promptly if any of these details change. We may ask you to provide information or documents that support the details on your account.

• Use your own details and your own approved payment method.
• Do not use an account to move money for another person or business.
• Do not register or play while you are in a location where use of the service is not permitted.
• Do not use software, devices or methods intended to interfere with games, payments, account controls or our security systems.
• Tell us immediately if you think another person has accessed your account.

Keeping your login safe

You are responsible for keeping your username, password, one-time codes and other login details confidential. Choose a strong password, do not reuse it for other services and log out from shared devices. You must not share your login with anyone, even if they say they are helping you. If you suspect unauthorised access, contact us through live chat on the site or by email at support@libraspins-casino.co.uk as soon as possible.

You are responsible for activity carried out through your account unless you have told us about unauthorised use and we have had a reasonable opportunity to protect the account. We may restrict access while we investigate a security concern.

We carry out identity, age and address checks before processing your first withdrawal. These checks may also be required at other times, including when your account activity changes, when information does not match, or when we need to meet our legal and financial crime prevention duties. You must provide clear, valid and current documents within the time we request.

We may also ask about the source of funds used in your account where required. This can include information about the origin of a deposit or the relationship between you and a payment method. We will handle information supplied for verification in line with our privacy information and use it for account, legal, security and safer gambling purposes.

Making deposits

Deposits must be made using a payment method that belongs to you or that you are authorised to use. A deposit may remain pending until the payment provider confirms it. You must not deposit money obtained unlawfully or use the service to transfer funds between people. If a payment is reversed, rejected or charged back, we may suspend the related activity and recover any amount owed.

The payment methods available to you, any processing information and the applicable limits are shown in the cashier. We may set or change limits for deposits, withdrawals or account activity for legal, security, operational or safer gambling reasons. A limit shown in the cashier may also be lower than a limit requested by you.

Requesting withdrawals

You may request a withdrawal from available funds in your account, subject to these terms, any game or promotion terms, and the limits shown in the cashier. We may keep a withdrawal pending while identity, age, address, payment, source-of-funds or account security checks are completed. A request may be cancelled or adjusted if it includes funds that are not available for withdrawal or if a payment has not been settled.

Where possible, we send withdrawals back to the same payment method used for the deposit. If that is not possible, we may ask for another method in your name or request further information before sending the funds. We do not normally send funds to a third party. Processing times can depend on the method, the payment provider and the completion of our checks.

You are responsible for checking that your payment details are correct. We are not responsible for a delay caused by incorrect information supplied by you, a payment provider or circumstances outside our reasonable control.

Each bonus, offer or promotion has its own terms. Those terms explain who can take part, how the offer is activated, which games or transactions qualify, how wagering is calculated, any maximum bet, the expiry period and any limits on winnings or withdrawals. You should read the specific terms before accepting an offer. If you accept an offer, you agree to follow both its specific terms and these general terms.

A bonus may not be available until any required deposit has been received and recorded. Bonus funds, winnings linked to them and qualifying transactions may be subject to wagering requirements before they can be withdrawn. The cashier or promotion information will show the relevant balance and progress where that information is available.

• Do not place bets above a maximum bet stated in the promotion terms.
• Do not use more than one account, another person's account or a payment method that is not yours to obtain an offer.
• Do not use a technical fault, incorrect information, collusion or a coordinated betting pattern to gain a promotional advantage.
• Do not claim an offer after its expiry or after you have used an offer that is stated to be available only once.
• Do not withdraw or transfer funds in a way designed to avoid the conditions of an offer.

We may remove a bonus, cancel related winnings, restrict future offers or suspend an account where we reasonably believe a promotion has been abused, the terms have been broken or the offer was obtained in error. We may also correct an obvious error in promotional information. Any correction will not remove funds that are validly due to you unless the relevant balance resulted from the error or a breach of these terms.

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Our service is for people aged 18 and over only. You can use the safer gambling controls available in your account, including deposit limits and time-outs, to help manage how you use the service.

If you want to stop gambling with us, you can request self-exclusion through your account, live chat on the site or support@libraspins-casino.co.uk. We will apply the self-exclusion process to your account and may restrict related accounts where appropriate. You should not try to open another account during a self-exclusion period.

Information and support are available from GambleAware, GamCare, GamStop and the National Gambling Helpline. If gambling is affecting your finances, relationships, work or wellbeing, consider seeking help as soon as possible. Our support team can explain the controls available on your account but cannot provide medical, financial or legal advice.

Closing or suspending an account

You may ask us to close your account at any time by contacting support@libraspins-casino.co.uk or using live chat on the site. Please stop playing and cancel any pending activity where possible before asking for closure. We may need to complete checks or settle an outstanding transaction before returning an eligible balance.

We may suspend, restrict or close an account if you break these terms, provide inaccurate information, fail a verification check, use a payment method without permission, create more than one account, abuse a promotion, attempt to interfere with the service, or create a legal, security or financial crime concern. We may also close an account that has been inactive for a period where we have taken reasonable steps to contact you.

If an account is suspended or closed, we may cancel unsettled activity and retain only amounts reasonably needed to cover a breach, chargeback, fraud, unlawful conduct or another amount you owe us. We will deal with any remaining eligible funds in line with these terms and may ask you to complete verification before doing so.

Complaints and disputes

If you are unhappy with an account decision, payment, promotion, game result or part of our service, please write to support@libraspins-casino.co.uk. Include your name, account details where appropriate, a clear description of the issue and the outcome you are seeking. Do not send your password or full payment details by email.

We will acknowledge and look into your complaint, then provide a response within a reasonable time. The time needed may depend on the information available, the complexity of the issue and whether checks with a payment provider or another service are required. You should keep any reference or correspondence connected with your complaint.

If a complaint cannot be resolved directly, independent dispute resolution may be available in general terms, subject to the applicable process and eligibility requirements. We will explain the next available step when we provide our final position. You may also have other rights under applicable law.

Liability and governing law

We take reasonable care to keep the service secure and available, but interruptions can occur because of maintenance, technical faults, payment providers, communications networks or events outside our reasonable control. We are not responsible for loss caused by your failure to follow these terms, protect your login details or provide accurate information.

Nothing in these terms removes or limits liability where doing so would be unlawful. Subject to that point, we are responsible only for losses that are reasonably foreseeable and directly caused by our failure to meet our obligations. We are not responsible for indirect loss, loss of opportunity or loss caused by events outside our reasonable control.

These terms and any dispute connected with your account are governed by the laws of England and Wales. The laws of England and Wales apply to the agreement between you and us, subject to any mandatory rights you may have as a consumer.