Bonus Terms and Conditions

These terms apply to every bonus or promotional reward that we make available to eligible customers. An individual offer may also have additional terms shown in the promotion, cashier, game lobby, account area or message through which the offer is presented. You should read those offer-specific terms before opting in or making a qualifying deposit.

If an offer-specific term conflicts with these general Bonus Terms and Conditions, the offer-specific term applies only to that offer. All other parts of these terms remain in force. Our general account terms, safer gambling rules, privacy information and any applicable game rules also continue to apply.

A bonus is an account benefit and is not a payment of cash. Unless the relevant offer says otherwise, bonus funds, free spins, bonus winnings and other promotional rewards cannot be withdrawn until all stated conditions have been met.

You must be aged 18 or over and hold an account in your own name to receive a bonus. We may require identity, age, payment method or account verification before granting a promotion or allowing bonus winnings to be withdrawn. You must provide complete and accurate information and must not open or use more than one account.

An offer may be available only to customers who meet the eligibility conditions shown with that offer. Conditions can include being a new customer, receiving an invitation, using a particular payment method, making a qualifying deposit or opting in through your account. If you do not meet every stated condition, the offer may not be added or may be removed.

A qualifying deposit must be made using a payment method permitted for your account. Deposits that are reversed, charged back, cancelled, refunded or otherwise not successfully received do not qualify. A transfer between balances, a payment made after an offer has expired or a transaction excluded by the offer terms will not normally count.

• Only one bonus may be claimed per person, household, address, device, payment method or other connection where the offer says so.
• You must not claim an offer on behalf of another person or allow another person to use your account.
• A deposit must be made for the purpose of playing, not solely to obtain a bonus and then seek its withdrawal.
• We may decline, limit or withdraw a promotion where an account does not meet the offer conditions or where granting it would be inconsistent with our account checks.

Where an offer requires an opt-in, you must opt in before the relevant deadline and before completing the action that qualifies for the offer. Opting in does not guarantee a bonus if another eligibility condition has not been satisfied.

The promotion details will state whether a bonus has a playthrough, wagering or other qualifying requirement. They will also show which balance is used first, how qualifying bets are counted, the games that contribute and any transaction or bet limits. You are responsible for checking these details in your account before playing.

Only eligible bets placed after the bonus has been credited, and during the applicable validity period, will count towards a playthrough requirement. Bets placed before the bonus was added, after it expired or after it was cancelled will not count. If the offer requires a qualifying deposit, the relevant playthrough normally starts only when that deposit and any other stated conditions have been met.

Games, bets and contribution

Different games may contribute at different rates, and some games or bet types may not contribute at all. The applicable contribution rates are shown with the offer or in your account. Changing a bet after it has been placed, cancelling a bet where the game permits it, or using a feature that is excluded by the offer will not create additional qualifying progress.

The offer may set a maximum stake while bonus funds are active. This can apply to each individual bet, spin, hand, round or other game action, and may also apply to combined or linked bets. If you exceed a stated limit, we may remove the bonus and any winnings connected with the breach, subject to applicable requirements.

Some offers may restrict withdrawals, prize features, progressive wins, game features, buy features, bonus codes or other game functions. These restrictions will be stated in the offer details where they apply. You must not use a bonus in a way that deliberately avoids the intended playthrough conditions, including placing opposing bets or using patterns designed only to convert bonus funds into withdrawable cash.

Expiry and progress

Every bonus has a validity period unless the offer says that it does not expire. The expiry point shown in your account or in the promotion is the time by which the required action or playthrough must be completed. When a bonus expires, any unused bonus balance and associated non-withdrawable winnings may be removed. Progress may also be lost if a bonus is cancelled, an account is closed or an offer is withdrawn in accordance with these terms.

You can check available bonus funds, qualifying progress and any expiry information in your account where those details are provided. Displayed progress is an account aid and may be adjusted if a bet is voided, reversed, settled incorrectly or found not to qualify.

You cannot withdraw a bonus itself. Once all applicable conditions have been completed, eligible winnings may become available for withdrawal, subject to account verification, payment checks and the general account terms. We may ask you to complete identity, age, source-of-funds or payment-method checks before processing a withdrawal.

If you request a withdrawal while a bonus is active, the bonus terms may provide that the bonus and any associated winnings are cancelled. The effect of a withdrawal request will be shown in the offer details where this condition applies. Contact support before requesting a withdrawal if you are unsure how it will affect your bonus balance.

You may ask us to cancel an active bonus without making further use of it. Cancellation normally removes the unused bonus and any winnings linked to that bonus. It does not normally reverse eligible cash balance winnings, but the relevant offer terms may explain a different treatment. A request to cancel a bonus does not cancel a deposit or guarantee that a withdrawal can be made.

We may remove a bonus, adjust a bonus balance or withhold associated winnings where there is evidence of an error, misuse, duplicate claim, payment reversal, prohibited play, inaccurate information, account abuse or a breach of these terms. We will take account of the circumstances and any legal or regulatory requirements that apply.

If a technical or administrative error credits a bonus or winnings incorrectly, those amounts do not become withdrawable merely because they appear in your account. We may correct the balance and settle the affected activity in line with the applicable offer and account terms.

Bonuses are optional. You do not need to accept a bonus to use your account, and you can ask us not to send or apply promotional offers. A bonus should not be used to chase losses or to spend more than you can afford. Deposit limits, time-outs and self-exclusion tools are available through the account facilities shown on our site.

If gambling is causing concern, support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline. We encourage you to use the safer gambling controls on your account and to contact us if you want help stopping promotional communications or applying an account restriction.

We may change, suspend or end a promotion where necessary for security, technical, legal, regulatory or operational reasons. We will not change a condition retrospectively in a way that unfairly affects a bonus you have already claimed, except where correction is needed because of an error, misuse or a requirement that applies to the account.

We may also set a limit on the number or value of promotions available to an account. A promotion cannot be exchanged for another offer, transferred to another person or redeemed for cash unless the offer expressly says so. If an offer becomes unavailable, we may provide any remedy required under the applicable terms.

For questions about a promotion, contact us at support@libraspins-casino.co.uk or use the live chat on the site. Please include the name of the offer, the date it was claimed where available and a clear description of the issue. We will look into the matter using the information held on your account and may ask for further details.