Privacy Policy

We collect and use information that is needed to provide our services, operate your account and meet our legal responsibilities. Some information is provided directly by you, while other information is created when you use the website, contact us or make transactions.

Account and contact details

When you create or use an account, we may collect your name, date of birth, residential details, nationality, email address, username, account preferences and other information needed to identify you. We also keep records of messages and other communications between you and our support team, including conversations through live chat.

Identity and age verification information

To confirm that you are old enough to use our services and that your account details are accurate, we may request identity documents and other evidence. This can include information from identity documents, information about your age, images or other details needed for verification. We may also record the outcome of identity, age and account checks.

Payments and transactions

We collect information about deposits, withdrawals, bets, winnings, bonuses, payment methods and other account transactions. Payment details may be handled by the payment provider you select. We may receive confirmation and limited payment information needed to process the transaction, prevent misuse and keep accurate account records. We do not need to retain every detail held by your bank or payment provider.

Device and usage information

When you visit or use the website, we may collect technical and usage information such as your IP address, device type, operating system, browser, language settings, approximate location, pages viewed, session information, login activity and interactions with the website. We use this information to keep the website secure, help it function properly, understand technical problems and identify unusual activity.

We may also collect information connected with safer gambling measures, account restrictions, deposit limits, time-outs and self-exclusion requests. This information is used responsibly and only where it is needed to protect you, operate the account or meet our obligations.

We use personal data for clear and lawful purposes. We do not collect more information than is reasonably needed for those purposes, and we do not use it in a way that is incompatible with the reason it was collected.

• To run your account: We use your details to create and maintain your account, provide access to the website, process transactions, apply account settings and provide customer support.
• To verify age and identity: We use account information and identity documents to confirm that you meet the requirements for using our services and that the person using the account is the account holder.
• To prevent fraud, money laundering and other misuse: We use transaction, device and account information to identify suspicious activity, protect customers and maintain the security of our services.
• To meet legal and regulatory duties: We may need to keep records, carry out checks, respond to lawful requests and provide information to the appropriate body where the law requires us to do so.
• To send selected offers: We send promotional messages only where you have opted in or where another lawful basis permits this. Each message will provide a way to change your marketing preferences or stop that type of message.
• To operate and improve the website: We use technical information to maintain the website, fix faults, manage security and understand how our services are used.

The legal bases we rely on

UK GDPR requires us to have a lawful basis for using personal data. The basis depends on what we are doing and why.

• Contract: We need to use certain information to provide the services you request, maintain your account and carry out transactions under our terms.
• Legal obligation: We use information where the law requires us to do so, including for age checks, identity checks, financial crime controls, record keeping and responding to lawful requests.
• Legitimate interests: We may use information for security, fraud prevention, service administration, customer support and improving our systems where this is a reasonable business need. Before relying on this basis, we consider your interests and rights and avoid using data where they should take priority.
• Consent: We rely on your consent for some marketing, optional cookies and other uses where consent is required. You can withdraw consent at any time, although this will not affect processing that took place before withdrawal.

Where we ask for information that is needed to meet a legal duty or provide your account, you may not be able to use all of our services if you do not provide it. We will explain the reason when this is relevant.

We share personal data only where there is a lawful reason and only as far as is reasonably necessary. We do not sell your personal data for unrelated purposes.

• Payment providers: We share information needed to authorise, process, confirm and protect deposits and withdrawals. The provider may also process your information under its own privacy notice.
• Identity-verification providers: We may share account and identity information with specialist providers that help us check age, identity and the accuracy of account details.
• Fraud-prevention and financial crime partners: We may share relevant information with services that help identify fraud, money laundering, account takeover, payment abuse and other suspicious activity.
• Regulators and public authorities: We may disclose information where required by law, court order, lawful request or a duty to protect the public or prevent crime.
• Service providers: We may use carefully selected providers for hosting, information security, customer support, communications, technical operations and similar services. They may process information only for the services we have instructed them to provide.
• Professional advisers: Where appropriate, we may share limited information with advisers who support legal, accounting, compliance or security work, subject to confidentiality duties.

When another organisation processes information for us, we require appropriate confidentiality and security arrangements. Some organisations may act as independent controllers and will have their own duties under data protection law. We do not give them more information than they need for the relevant purpose.

We may also share information if needed to protect our customers, our systems or our legal rights, or to detect and respond to suspected unlawful activity. Any disclosure will be limited to what is relevant to that situation.

We keep personal data for as long as your account is open and for the period required by applicable law after the account is closed. The length of time depends on the type of information, the reason we collected it, our legal duties and whether we need it to deal with a dispute, complaint, fraud concern or legal claim.

Some records must be retained after you stop using the website because we may need to demonstrate that we met our legal and financial crime obligations. Other information may be deleted, anonymised or securely disposed of when it is no longer needed. Information held in backups may remain for a limited period while those backups are securely replaced or deleted.

We use technical and organisational measures designed to protect personal data against unauthorised access, loss, alteration, disclosure and destruction. These measures may include access controls, staff procedures, secure systems and monitoring for unusual activity. No internet transmission or storage system can be guaranteed to be completely secure, so you should keep your login details confidential and contact us promptly if you suspect unauthorised use of your account.

If we become aware of a data security incident that affects your rights or freedoms, we will take the steps required by law. This may include assessing the incident, notifying the appropriate authority and contacting affected customers where required.

Your data protection rights

Subject to legal conditions and exceptions, you may have the following rights over your personal data:

• Access: You can ask for a copy of the personal data we hold about you and information about how we use it.
• Correction: You can ask us to correct information that is inaccurate or incomplete.
• Erasure: You can ask us to delete personal data where there is no good reason for us to continue using it. This right does not apply where we must keep the information by law or need it for another valid purpose.
• Restriction: You can ask us to limit how we use your information in certain circumstances, for example while the accuracy of data is being established.
• Objection: You can object to processing based on legitimate interests and can object at any time to direct marketing.
• Data portability: In some circumstances, you can ask to receive information you provided to us in a structured, commonly used and machine-readable format.
• Withdrawal of consent: Where we rely on consent, you can withdraw it at any time. This does not affect the lawfulness of processing before you withdrew consent.

To use a right, write to support@libraspins-casino.co.uk and tell us what you are asking for. You can also contact us through the live chat on the site. We may ask for information needed to confirm your identity before responding, so that personal data is not disclosed to the wrong person. We will handle your request in accordance with applicable data protection requirements. If you are not satisfied with our response, you can complain to the Information Commissioner's Office.

Our Cookie Policy explains how cookies and similar technologies are used on the website. Cookies may be needed for essential functions, account security and session management, while optional cookies may support preferences, measurement or marketing where permitted. You can manage available cookie choices through the settings provided on the site.